Order & Shipping

Find answers to common questions and learn more about shopping with us.

Do you ship internationally?

Absolutely! We proudly deliver worldwide to over 40 countries with fast and secure shipping. Wherever adventure calls, your gear will arrive smoothly.

How can I track my order?

Track your order in real-time here: https://www.kiaslore.com/orders-tracking

How long will it take to receive my order?

For US Customers:

In-Stock: 7-10 business days (Shop In-Stock Items from Our US Warehouse) Shipped from Overseas: 10-21 business days

For Non-US Customers:

All Orders: Delivery in approximately 30-45 business days We’re doing our best to deliver your order promptly.

Do you offer free shipping?

We offer free standard shipping on orders over $10 USD shipped within the United States. For international customers (meaning customers located outside of the United States, including but not limited to countries and regions in North America, South America, Asia, Europe, Africa, and Oceania), free shipping is available on orders over $89 USD.

Please note that the $89 USD threshold applies to most countries, but some remote areas or countries with special shipping requirements may not be eligible for free shipping. Shipping costs for orders below these amounts, or for excluded destinations, will be calculated at checkout.

For full details and any exceptions, please refer to our shipping policy page or contact our customer service team.

Can I cancel or change my order after placing it?

We process orders quickly to ensure fast shipping. If you need to cancel or change your order, please contact us as soon as possible. Once the order has shipped, cancellation or changes may not be possible.

What should I do if my package is lost or delayed?

If your package is delayed or appears lost, please contact our customer service and we will help track the shipment or arrange a solution.

Are your products authentic and original?

All our products are genuine and sourced directly from our factory or authorized suppliers.

Do I need to create an account to place an order?

No, you can check out as a guest, but creating an account lets you track orders and manage your purchases more easily.

Exchange & Return

Easy returns and exchanges—here’s what you need to know.

What is your return policy?

We offer hassle-free returns and exchanges to ensure your complete satisfaction. You have 30 days after receiving your item to request a return. For details and step-by-step instructions, please see our Return & Exchange Policy: https://www.kiaslore.com/return-policy

Key features:

30-Day Window: Request returns within 30 days of delivery

Fast Refunds: Processed within 10 business days after inspection

EU Protection: 14-day return right for EU customers

Can I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

How do I start a return?

To start a return, contact us. Return addresses vary by shipping region; we’ll assist you with the appropriate instructions. Items sent back without first requesting a return will not be accepted.

What items cannot be returned?

Certain items cannot be returned, such as perishable goods, custom or personalized products, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.